luusely converts Slack threads directly into tickets. No need to separate communication and task management anymore. We will promote your business in the most efficient and speedy manner.
You can start without registering a credit card.
Ticketization is simply done by adding a 📌 :pushpin: reaction icon to the Slack thread. You can convert Slack threads directly into tickets. There is no need to post comments on another service for task management anymore. You can continue to communicate on Slack as needed to resolve the issue!
luusely console
Slack thread
luusely console
Slack thread
luusely has integration features with GitHub and Zendesk to accelerate communication between the CS team and the development team.
When a GitHub issue's label is changed, a notification is sent. This allows the CS team to easily understand the current status of the development team's response to issues raised in the thread.
You can try all the features of luusely for free for 14 days, no credit card required. Give it a try now!
Join nowIt doesn't matter what size your business is, our software will work well for you.
Monthly payment
$9.0 / user
If you can't find what you're looking for, email our support team. support@luusely.com
Conversational ticketing is a system that allows you to manage chat conversations as tickets. The issues and instructions communicated in slack become tickets as they are. Specifically, a slack thread is managed as a single ticket.
Yes, it can be used, as long as one person does the install of the luusely app to Slack, it is not necessary for everyone to do it.
Do you use other task management services such as Jira, Asana, Torello, etc., even though you basically communicate with your team members via Slack? This is a shame, because Slack is a great place for team members to check in, communicate instructions, and discuss problem-solving, but it is a waste to have communication occur in different services. With a conversational ticketing system, communication and task management within the team remain seamlessly integrated.
Add a 📌 :pushpin: reaction icon to the first post of the Slack thread you wish to ticket. Just add a reaction icon, the ticket will be automatically converted into a ticket and appear in the luusely ticket list.
No, it is not stored; Slack conversation data passes through luusely's servers, but it is not stored.
Make sure the Slack luusely app is invited into the target channel. Right click on the target channel name -> view channel detail -> Integrations -> Add an App and select luusely to add.
No, luusely does not view the content of your Slack messages. Even for threads that have been converted into tickets, lxuusely does not store the content. Each time a thread is displayed, the data is fetched from Slack.
